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Frequently asked
questions

Quick answers to frequently asked questions.

  • What to bring?
    It is required to wear sportswear, but without shoes. Therefore it is mandatory to wear no-slipping socks. If you dont have any, no problem - you can purchase your own pair in the studio. It is also advised to bring water and a towel. Wearing jewellery is not recommended, as it could get caught in the reformers.
  • Can I use Welpass
    Yes. However we ask for an additional surcharge fee. So in order for you to participate you can book the course via our booking form and select the Wellpass Ticket. When arriving at the studio as always u will find a QR code to scan.
  • Can I use Classpass?
    Yes! Just book our classes in your Classpass App and join our classes! In the studio youl will need to checkin with the Classpass QR code.
  • Can I use Urban Sport Club?
    Yes u can if u are a L or XL member (4 times per month). However we do ask for an additional surcharge fee. So in order for you to participate you can book the course via our booking form and select one of the Urban Sport Tickets (L or X). When arriving at the studio as always u will find a QR code to scan.
  • How to change my booking?
    In order to modify existing bookings you need to log into the member area. You can do this: Via our website. You find the login button in the top right corner Via our mobile app that you can download in your app store Apple App Store Android App Store
  • What if I need to cancel?
    Cancelation is possible 24 hour before the class starts. The credit will be credited back to your account. In case you cancel less then 24 hours before class starts, unfortunately we can not reimburse the credit (unfortunately not possible given the small class sizes). For bookings via one of the sports Plattforms (Wellpass, Classpass, Urban Sports Club) that are canceled less than 24 hours before the start of the course will incur a late fee of €10. No-shows will incur a fee of €15. The applicable amount will be invoiced and must be paid directly to The Frame Studios.
  • How does the waitlist work?
    Fist come first serve. U will get notified if a spot gets free. First one to react gets the spot.
  • Can i shower after the class?
    Unfortunately not! Given the historic building we operate in, we can only offer a restroom

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